We also don't recommend specific products, services or providers. Although we cover a wide range of products, providers and services we don't cover every product, provider or service available in the market so there may be other options available to you. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Investing can help you lay the foundations for your best possible financial future by growing wealth and building financial security. Read the relevant insurance in your super guide for more information. There is no need to complete a medical check or submit any forms. It does not constitute tax advice and is based on current tax laws and our interpretation. You will learn how to create a contact, add information as well as delete a contact. For help switching broadband providers, give Utility Switchboard a call on 020 3048 4598. 0 Ratings Technical support. was this a special deal as it does not say anything about phones included with Halo do you have a digital phone line? What insurance cover is available with BT Super? 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Other management, transactional and operational costs may apply to an ETF, managed fund or managed portfolio option. Adelaide SA 5001, BT Super Invest If its very complex and we cant meet that timeframe, well contact you beforehand to let you know why and keep you informed about our progress on a regular basis. You've disabled JavaScript on the browser. The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. Please enable it prior to continuing. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. If you want to talk about something we havent covered here, there are other ways you can contact BT about your broadband. Its easy to open an account online. There is no email contact, only a phone number. For further details, please refer to the relevant disclosure document(s) for the ETF, managed fund or managed portfolio option. If youre thinking of cancelling your BT broadband package, youll have to contact BT 30 days before you leave and let them know you want to cancel. Account and billing. Announcements, Guides & Community Updates. Monday to Friday, 8:30am - 7:00pm (Sydney time) Request a callback Mail: GPO Box 7490, Cloisters Square WA 6850 Insurance Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time) Underwriting Email: gold.life@BTFinancialgroup.com Fax: 02 9274 5764 Mail: GPO Box 5467, Sydney NSW 2001 Administration Email: 17h39, https://bt.custhelp.com/app/contact_email/c/1885. BT Super Invest - Transition to Retirement (TTR) Target Market Determination (PDF). Please note, we are a comparison website and provide general advice only. Making Smart Life Decisions ft. Smart Women Society, Frequently asked questions about BT Super, Death and TPD plus salary continuance cover (also known an income protection insurance), Your personal details e.g. 17h28. BT - Part of Westpac Banking Corporation. *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. In this video I will be showing you how to manage contacts on BT Mail. How much youre charged depends on how long is left on your contract. Slow broadband speeds? This lifestage is for members getting closer to retirement is getting closer, however not yet retired. 1800 671 409- Advisers, BT Margin Lending While we aim to action all complaints as soon as possible well generally address your complaint within 45 days of receiving it. 18-04-2020 What are the key features of BT Super for Life? Luckily, there are a few ways you can complain to BT and get it seen to: BT will try and resolve your complaint as quickly as possible, but if it hasnt been sorted within 8 weeks or youre not happy with the result, you can contact the communications ombudsman who will have the final word. If you are unsure you should get independent advice before you apply for any product or commit to any plan. Your beneficiary, or beneficiaries, will receive your super and any insured death benefit if something happens to you. At least one of the following: Australian driver's licence, Medicare card or passport. More information. I've checked and we are not aware of any stock issues currently. Let us help you out with your query. You are about to post a question on finder.com.au: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hello My son passed away in November 2016 & left a Will naming me as beneficiary on his life insurance & everything else he had.. There is a different Lifestage investment option for each decade, so you'll be placed in the investment option for the decade in which you were born. Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint in the moment. To manage your account, view your bill or access other BT services, you need to login using your BT ID. Please click Open account to apply via Westpac Online Banking. If you need to write to us, please check the back of your bill for the right address to use. AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme. I have found it impossible to get an update as I do not want to tie up valuable resources by making a long drawn out call at this trying time other calls would be more important. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. When making a complaint please describe your issue and how it could be resolved. Assuming this is 15 per month, that would take off 60 (154), leaving 56.67. Thanks Michael. Beware of phishing emails circulating that appear to be from AustralianSuper asking you to click on a link to keep your password. Spotted something in our network that's unsafe or damaged? to 1.16% p.a. Generally, you can access your super once you meet the conditions of release. +612 9155 4029, Advisers on To report BT building faults, or ask about the purchase of a BT property, please contact our Property helpdesk. 12h28. OurPrivacy Statementexplains how we use cookies. Learn more about accessing your super, eligibility and conditions that apply. on Decide how much you want to invest and fine-tune your portfolio as you go. We closed BT Super for Life in August 2022 for new customers. You may also apply for up to three insurance options based on a combination of the following: When you apply for this type of cover, you'll be given flexibility to decide the amount of insurance cover you require; however, approval is not guaranteed and is dependent on the result of a medical assessment. to 1.73% p.a. Then, VAT will be taken off, taking it down to 116.67. The sale of BT Super was dealt a blow last week, with the bank confirming reports that managing director of BT superannuation Melinda Howes was departing for family reasons, amid job cuts amid . life.insurance@btfinancialgroup.com Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. Youshould obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. For corporate enquiries only - call or write to us at our registered office: BT Group plc Sydney NSW 2000, Find a Product Disclosure Statement (PDS). You'll also need to supply: When you join, you'll receive a welcome letter and welcome pack with all your account details and any other information or forms you'll need, and you'll be asked to nominate your beneficiaries. Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. Finder's digital asset trading is powered by Finder Wallet Pty Ltd (ABN 11 149 012 653) an AUSTRAC registered Digital Currency Exchange and reporting entity (DCE100735494-001). Target Market Determinations for our products can be foundhere. You can call 0800 443 311 to get through to an automated phone line which you can use to: If youd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. For example, if you were born in 1983, you'll be invested in the 1980s Lifestage investment option. Payments can take 3-5 business days to appear in your account. I'm a BT Business customer. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. Post . on Please try after 20 minutes. Sydney NSW 2001, Investors You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. However if you post some details of your problem, then you should be able to get advice via this forum. How do i contact a human to ask why I am paying for a service I am not getting? If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. I have an fibre optic (well optic to the box down the road) and then twisted pair to the house my belief was the two new phones are paired to the hub and use the digital portion of the fibre allowing the digital phones in the house to be used. I have tried the BT help system but it is totally useless and goes in a loop and never gives you an answer? BT ID or Email address. Go to manage preferences and turn app notifications on. Call us now and talk to an expert. Message for former BT Business Super and BT Lifetime Super Employer Plan members: With the transfer to BT Super now complete, the way you access your super account online has changed. BT Portfolio Services Ltd ABN 73 095 055 208 (BTPS) administers Panorama Super. Alison Banney is the money editorial manager at Finder. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. If you have attachments send your complaint by post or use the online form. Level 10, 99 York St, BT Securities Limited ABN 84 000 720 114, AFSL No. London A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the Product Disclosures page. Keep it turned off for a few minutes and switch it back on. Youll also be given the opportunity to end your contract without paying any exit fees if it cant be improved. Finder Wallet's services are not covered by the Australian Government Guarantee on Deposits. Post:GPO Box 5218, Sydney NSW 2001 Read about the information youll need to complete your account application. I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chatI have autism and greatly struggle with talking on the telephone and find email a lot less distressing and easier to followIs there a customer service email address?? This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. Please enable it prior to continuing. These two options are detailed below. If you have attachments send your complaint by post or use the online form. In the meantime, our page on accessing your super might be of assistance. Why Westpac is giving away its $37 billion BT super business Elizabeth Knight Business columnist April 21, 2022 3.59pm Normal text size Larger text size Very large text size Westpac investors hoping for a windfall when the bank gets out of its superannuation business BT are set for disappointment. They had likely also considered the current and future financial disposition of the estranged family of your son, and whether or not you were financially dependent too. BT Super for Life - MySuper Lifestage Fund, BT Super - Pendal Sustainable Conservative, BT Super - Index Australian Fixed Interest, https://www.chantwest.com.au/financial-services-guide, 7 steps to set your investment goals in 2023, Eyes on radar: Themes for investors to watch in 2023, Vanguards new low-fee super fund: 3 things to consider before switching. 0800 22 33 88 The property helpdesk is managed by a third party and are unable to discuss customer enquiries. You can learn more about how we make money. on It looks like you might have selected Yahoo when setting up your email, please select Other and then enter your email address and password. If your broadband speed reads faster in some areas of your home than in others and BT have decided not to send out an engineer, you can get a BT WiFi extender to help boost the speeds, especially in rooms further away from the router. Mon-Fri, 8:30am - 6:30pm (Sydney time), BT Managed Portfolios We have a range of cars and commercial vehicles for sale. Your portfolio value and performance are likely to be different and will depend on the investment options you have selected and the time period over which you are invested in those options. Leaving Australia and Financial Hardship. We can help you improve both of these if you give us a call today! Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding. Call 132 135 Things you should know BT Super forms part of Retirement Wrap ABN 39 827 542 991 ('Fund') and is issued by BT Funds Management Limited ABN 63 002 916 458, AFSL 233724 ('BTFM'), the trustee of the Fund. there is no online or email to contact BT currently - you need to phone 150 then billing If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Finder offers no guarantees or warranties about the data and we recommend that users make their own enquiries before You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. relying on this information. If youre not happy with your BT broadband connection and want to cancel, you might be charged early cancellation fees if you leave before the end of your contract. If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. While such information is believed to be accurate, Chant West does not accept responsibility for BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals. With BT Super Invest you can choose to invest your super in shares, ETFs, managed funds and more. Please report this to us at info@utilityswitchboard.com. Moving home with BT Chant West has not taken into account the objectives, financial situation or needs of any specific person who may access or use the Information provided, including target markets of financial products, where applicable. BT Super investment options You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. If youre checking your speed through the app, you should press speed to your hub and speed to your device. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. 200 Barangaroo Avenue Next, BTs saved costs are taken off. 18-04-2020 Any products or services displayed on this webpage may only represent a portion of the options available to you. BT | 48,351 followers on LinkedIn. Contact BT. The issuers of the products named on this website can be found in the relevant disclosure document. To withdraw money from your super log into your account, go to request a withdrawal and follow the steps. The following administration fees apply to your account: $540 p.a. Performance, fees and insurance data is based on each fund's default MySuper product. To get the best experience from our website, we recommend that you enable JavaScript. By 31/05/2022 fixation phare megane 3 Comments Off. Below are some links to BT pages that deal with these conditions: The courts would usually weigh several factors and existing provisions (e.g. Bank transfer (account number: 00375853 sort code: 20-00-00) using your account number as the reference. There are several different ways you can contact BT regarding a query, problem, or complaint. The following form allows you to search all of BT. I do not have a part number it was a pair of digital phones that came with the Halo package. Set up your utilities, today! Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001. You should give at least one months notice to make sure theyre all ready for when you move in. Fees will apply for personal advice. BT looks into all of its complaints in-depth to make sure all issues are put right and that it doesnt happen again. If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If you need to contact BT about your broadband bills, whether you want to pay your bill or simply ask a question, there are a few ways you can go about this. Help > Create new Email address >. Are these phones part of a digital voice order? Buying from BT If were unable to address your concerns over the phone, well acknowledge your complaint and investigate further with the relevant internal team or with our insurer (as applicable). It may be worth upgrading to BT Halo. to 1.76% p.a. Invalid passcode. Please don't send attachments by email as it is not secure. Your new provider might be able to cancel your package for you when you switch, but its best to contact BT beforehand anyway. gold.life@BTFinancialgroup.com Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of a Super Product, a BT Panorama product or BT Margin Lending Margin Loan. Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. Please provide your full name, member number and best contact number including state area code with landline numbers. @seraphim21 wrote:. We dont compare all products in the market, but were working on it! Australian Financial Complaints Authority You can cancel your package through your My BT online account, or by calling 0800 783 1401. If you're unsure about anything, seek professional advice before you apply for any product or commit to any plan and read any disclosure documents (such as any Target Market Determination (TMD) and/or Product Disclosure Statement (PDS)) issued by the provider before making a decision. You can find your member number online, by providing your: You can also find your member number in your online account, the mobile app or on your annual statement. on These may change or we may introduce new ones in the future. We can also provide you with general advice and factual information on about a range of other products, services and providers. It might not seem like a huge priority when you're younger, but your super portfolio is the key to a secure, comfortable retirement. Forgotten your login details? 19h29. (charged by the manager), 0.18% p.a. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. Supply your personal information and select formal complaint from the reason for enquiry menu on the email us form. Keep me signed in Help > Create new Email address > Comprehensive and flexible wealth management solutions for your clients in the areas of investing, SMSF and super. As part of our Group and one of Australias leading wealth experts, BT has been helping Australians build and protect their wealth since 1969. 1300 881 716 Hello BT Super for Life A simple personal super account that's easy to join, manage and grow. 21-04-2020 I have hired a very expensive solicitor to settle his moneys etc & am still waiting & seem to be getting no where ,, I have been told that the mother of 3 of his children who he had not been with for over 12 years could get all his moneys,, This would be the last thing my son would have wanted & I cant understand how with me paying for this solicitor as well as Im paying for the 3 childrens private education since my son died be able to go against what was set out in his WILL be ignored,. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Registered in England and Wales No. This is because this product has failed the annual performance assessment (APA) for the second consecutive year. Online:afca.org.au. Finder Wallet is an arm of the Finder Group specialising in blockchain technology. 14h28, on Please provide your full name, member number and best contact number including state area code with landline numbers. 13-09-2018 BT Retail, like many other companies, use email forms. Call:1300 363 992 Opening an account is fast, simple and straightforward. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. 13-09-2018 Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 If you pay it off early, youll also get a 1% discount, bringing it to 56.10. However, note that if you choose to transfer a lump sum, there are tax and Centrelink implications. execute the strategy once the Board approves it. Where the performance, fees and insurance data for the MySuper fund vary according to the member's age, results for About BT Super for Life By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. If you need to write to us, please check the back of your bill for the right address to use. 21-04-2020 How likely would you be to recommend finder to a friend or colleague? We're phasing out the 'keep me logged in' feature. of your account balance, Up to $95 p.a. BT Super Invest lets you invest your super how and when you want in one convenient place. If you intended to speak with your superannuation fund about arranging the release of your funds, please get in touch with BT Super directly. so my question is if you pay for a service but they can't provide it correctly should we not be getting a discount until they can provide the equipment agreed under my contract? If you've decided to select this super fund, you can apply online in less than 15 minutes. BT will then also check your broadband speed and either give you tips to improve it or send out an engineer if you need one. When you move, youll have to contact BT and let them know: If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. The average super balance is $154,350. You have had too many unsuccessful attempts to login. Your individual situation may differ and you should seek independent professional tax advice. So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account. Choose how involved youd like to be in managing your investments and take on more or less as you see fit. GPO Box 3917 We compare from a wide set of banks, insurers and product issuers. complaints@australiansuper.com. 1800 816 222- Members product provider, We cannot provide you with personal advice or recommendations. If your complaint relates to the handling of your personal information, you can escalate your complaint to the Office of Australian Information Commissioner (OAIC). 18-04-2020 Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. General and personal advice are available. As always, weve got you covered. The information in the table is based on data provided by Chant West Pty Ltd (AFSL 255320) which is itself supplied GPO Box 2861 You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. How to make a complaint about BT Business, Set up Company and Group Contacts for Cloud Voice. Request a callback, Mail: GPO Box 7490, Cloisters Square WA 6850, Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time), Email: Super address: GPO Box 1901 Melbourne VIC 3001, Retirement If neither of these are the problem, try disconnecting and reconnecting again it could be that youre trying to connect to the wrong router. Apart from any interest investors may have in underlying bank accounts held at Westpac through their cash account, Westpac term deposit products or Westpac securities acquired through BT Super Invest, an investment in, or acquired using, BT Super Invest is not an investment in, deposit with or any other liability of Westpac or any other company in the Westpac Group. However despite BT saying the order is complete they are still to deliver the phones. As always, weve got you covered. Learn more, You may be using an old link, to view your email please go to. Once your problem has been reported, you can track its progress using the link below. To claim an early release of super, youll need to satisfy certain conditions. All examples and images are for illustrative purposes only. BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). If you know your Customer ID / Number please enter it here to find the relevant contact details, 132 135- Members Banks are covered by a Government Deposit Guarantee. | BT is the wealth management brand of the Westpac Group . Investment, super and insurance solutions to empower our customers to build and protect their wealth. Please wait to receive this confirmation before submitting your tax return. (charged by the fund manager), 0.34% p.a. Call:1800 931 678 As with most technical problems, the first thing to try is turning your router off and on again. Any taxation position described is a general statement and should only be used as a guide. give assurance to the Board on overall performance and how we're managing risks. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. A crash course to get your life together from careers and finances to self-care and relationships. The issuers of the products named on this website can be found in the relevant disclosure document. How can I boost my super and retirement savings? Help > Create new Email address >. It has a a higher allocation to growth assets than defensive, with around one third of your balance allocated to defensive assets. Together, these products are referred to as the BT Panorama products. Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. Although we provide information on the products offered by a wide range of issuers, we don't cover every available product or service. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below.