Ive seen some devices break CEC into several options On the ATV4K its just Settings > Remotes and Devices > HOME THEATER CONTROL: Control TVs and Receivers = On (Im pretty sure youve got this already:-). When using the remote app it is not possible to use IR as the hardware does not support it, so when you use the buttons on the iPhone it will only work when you have it connected to a receiver that supports HDMI CEC. Your volume controls may actually be set to be managed through your TV or speaker system. Well thats too bad Since the volume control issue is consistent using both the Siri Remote and the iOS remote, this points back to soundbar or TV settings. I installed the device successfully and everything was running beautifully. Make sure Change with Buttons is toggled on. Any suggestions on connecting my Apple TV to this new LG C1 so I am able to control Power, Source, and most importantly Volume would be greatly appreciated. Meech1889, User profile for user: At this point I assume Apple will need to update something in the Apple TV as that appears to me to be the only variable in my setup that could have changed recently (Apple TV is set to auto-install updates and both my TV and Soundbar havent had their software or firmware updated since at least last year). Bring the remote closer to the Apple TV - The battery charge may be minimal and thus may emit a weak IR signal from the remote to the Apple TV set-top . Similar questions . The remote needs a reset. Select Learn New Device. For quick reference: Apr 6, 2022 4:23 PM in response to bgmeek. Good explanation of the problem. Nevertheless, we'll keep an eye on the developments about the Apple . Im running the latest TVos. Press and hold the TV/Control Centre button and the Volume Down button at the same time. But cannot control the volume using my Apple TV remote nor the remote on my phone . The Apple TV and stereo are sitting next to each other and there is no obstruction. I have tried resetting my Apple TV , resetting my actual tv . Apple support team hasn't really addressed the issue yet so those affected can try the above-mentioned workaround. This is just with watching something on the apple tv. Make sure Control TVs and Receivers is selected under home theater control. Mango Life Media, LLC We understand your Apple TV volume control is not working. Here is what I have tried so far: If you like tricks and tips about how to use Apple products, be sure to sign up for our free Tip of the Day newsletter! Refunds. Including power cycling everything. If you have an older Apple TV remote, hold the "Menu" button and the left arrow for six seconds. Looks like no ones replied in a while. charee144, call Me setup is Apple TV > marantz AVR > Vizio tv. Your iPhone will search for nearby Apple TVs; tap the TV name to begin the setup process. provided; every potential issue may involve several factors not detailed in the conversations 1-800-MY-APPLE, or, If your Siri Remote or Apple TV Remote isn't working, Sales and omissions and conduct of any third parties in connection with or related to your use of the site. Your question was regarding using the remote app on your iPhone. When the Apple TV Remote App or Apple TV Control Center control is in the foreground the volume rocker buttons actually control your HDMI-CEC connected device's volume (sound bar, TV etc.). Aug 22, 2020 11:46 AM in response to vazandrew. Once this is done, you can release the button. Nothing. I have a new Apple TV and I am using with a relatively new Samsung TV. New Siri Remote not controlling TV Volume (IR). Ive also talked about checking the remotes battery. I tried moving the old remote to the other side of the house to avoid some weird data/connections being sent to that one, but it's still having the same issue, no volume on new Siri remote even though it said it connected fine. If you have an Apple TV 4th generation, go to Settings>System>Reset; and for an Apple TV 3rd generation, go to Settings>General>Reset. ask a new question. I can increase or decrease volume from my apple remote but not from my iOS device. If asked, place your remote on top of Apple TV to complete pairing. HDMI-CEC is working for other functions, including turning on/off the Samsung TV when I wake/sleep Apple TV, so not sure why volume control isn't working. Same with - and mute. Adjust Apple TV audio. The volume control was set to Auto via IR (TV). Volume control to the TV speakers is not done over HDMI-CEC, but via IR from the remote to the TV directly. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. Heres the Real Fix! I can't recall ever seeing a posting here about intermittent volume control issues that didn't involve Samsung "Anynet+" (aka Samsung's brand name for CEC). Apple may provide or recommend responses as a possible solution based on the information The physical Siri remote is designed to work control different TV's volume. I tried pressing the volume and mute buttons and nothing worked. Bug Fixed: Apple TV Remote Volume Not Working, Organize Your Cords, Chargers & Small Tech in Style, It's Not Too Late To Join Our Privacy & Security Course, Run Your Business Smarter with Remote Device Management, How to Find a Dead, Turned Off, or Offline iPhone, 10 Simple Tips To Fix iPhone Battery Drain, How To Get an App Back on Your Home Screen, How to Transfer Photos from iPhone to Computer, How To Find My iPhone From Another iPhone, Step Counter: How To Show Steps on Apple Watch Face, Easily Retrieve Deleted Text Messages on iPhone, How To Put Two Pictures Together on iPhone, What iPad Do I Have? Release the buttons. May 14, 2022 1:23 AM in response to @Anthony. During playback, you can control your TV or audio/video receiver volume with the Siri Remote. I never pretend that the ATV devices are bug free, but from what I've read in this thread describing issues seen elsewhere, it seems this "can't turn down the volume" issue is more common on Samsung soundbars. To save both parties some valuable time, I suggest letting them know of the various techniques you have already tried yourself. Refunds. 1-800-MY-APPLE, or, Sales and My Apple TV remote works the volume but does not work the box My Apple TV remote is not working the Apple box 52 1; The on/off features of the Apple TV remote to control the TV do work. Only the volume buttons work. If Volume + - and Mute doesn't work automatically, you need to manually program your Siri Remote. I dont think any TV will support that. As such, it needs line of sight between the remote and the TV IR receptor (unlike the bluetooth for the navigation controls). Everything works fine except for one small annoyance. I found this old thread, but none of the answers solve my problem. This is incredibly frustrating and I have to trouble shoot and reset/relearn the remote every time. I just got my Apple TV 4K 2nd generation and had been using it on a different tv(not new, probably same age or older than second tv) and the volume worked on the apple remote, but I recently switched tvs (second from 2014) and now the apple remote will turn off the tv but not control the volume. Jun 1, 2022 8:34 AM in response to mikereed36. If both devices are connected to the same WiFi network, the Apple TV Remote app for iPhone and iPad may be able to operate your TV. My Apple TV 4K remote volume works some times and some times not Level 10. It probably never did for wired speakers. The Apple TV remote volume control was working. "Press and hold the TV/Control Center button and the Volume Down button at the same time. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Additional audio controls let you change AirPlay speakers, choose Bluetooth headphones, change the language audio track, or reduce loud sounds. After a firmware update to the Apple TV Remote the volume buttons and mute button stopped working via IR, to fix this reset the remote by holding the home bu. omissions and conduct of any third parties in connection with or related to your use of the site. Normal HDMI devices reset their bindings when unplugging the HDMI cable while both devices are active, but I don't think this will help. Any ideas? Tap Sounds & Haptics. From this, are you confirming that volume up and down (and mute) are working correctly with the iOS remote? Then, go to Volume Control. Sony 75 X9500H and a Samsung Q870A. Under Default Audio Output, make sure that the room with HomePod or HomePod mini is selected. I simply restarted the Apple TV remote. omissions and conduct of any third parties in connection with or related to your use of the site. I have a clear view of the IR receiver, and have only had this problem with this specific TV. Wondering if anyone had any ideas on how I might be able to get the volume to work on the siri remote. I use the same workaround but is not the same. If your Apple TV Remote's volume buttons become unresponsive, it may be because of a bug that can occasionally pop up. any proposed solutions on the community forums. We understand that you are having some issues with your Apple TV remote controlling volume and mute functions since the last firmware update. It is only volume. Since the Apple TV Remote utilizes an IR Sensor to regulate the volume, you should clean both the receiver and the remote. Enter your email to get your first tip immediately. audio. ARC and volume control are 2 separate things, Although if your TV supports one, it probably supports the other. control volume via receiver via IR or control volume TV via IR. HDMI-CEC is enabled and Volume Control is set to "Auto via HDMI" on Apple TV. a few hours ago, the volume control buttons on my apple tv 4K remote suddenly stopped working, and i havent been able to control my televisions volume ever since. Apple TV HD Siri remote volume and mute controls stopped working. Step 1: First, try the restart method listed above. You can either order directly from Apple, or you can order from a third party. Also, although this isn't your situation, we just want you to understand how another manufacturer's products can sometimes lose communication due to updates. Everything is working fine but volume down is not. But how the remote control immediately worked with my TV? The issue can be related to the hardware or settings. A forum where Apple customers help each other with their products. Apple TV 4K remote unable to control display volume. Same issue, even though that 1st Gen ATV has never seen my Samsung setup. In other cases, the volume button doesnt work at all. Apple may provide or recommend responses as a possible solution based on the information Yes, as I said it is designed to work with different TV's. Remote used to control tv/Volume. It should be set to Auto using the IR remote (TV). 1 Answer. Aug 22, 2020 8:35 AM in response to vazandrew. (Feb 2023), How to Add a Driver's License to Apple Wallet (2023), How to Retrieve Deleted Messages on iPhone (Feb 2023), Fix Photos Not Uploading to iCloud Once & for All (2023), Apple ID Login: 9 Ways to Fix the Error Connecting to Apple ID Server Message (iOS 16), FaceTime Not Working? I am trying to do that now but its not detecting anything from both my tv and sound bar remote and Im guessing its because it had already learned these? #1. My Apple TV 4K+ remote is generally working except for its volume control feature which is non responsive. anyhoo, after about 20 minutes, the volume control on the apple tv will suddenly start to work, and the general remote will function normally as well. The Apple TV 4G has an infrared (IR) sensor that may be used with the original Apple TV remote. Aug 22, 2020 11:54 AM in response to greatvovan. Choosing any of the IR options results in losing volume control functionality via iOS Apple TV remote, reset to factory Soundbar, Apple TV and LG TV. anyone with a good tip? However, as with any other electronic device or software, it is entirely plausible that you run into different kinds of errors while using it, with sometimes the device plunging to a complete failure. Step 2: Check your HDMI cable connections. No video quality degradation, soundbar booms. Gregor-1138, Apple TV 4K Siri remote volume control not working. This site contains user submitted content, comments and opinions and is for informational purposes ask a new question. If the volume doesnt respond, follow steps to manually program your Siri Remote or Apple TV Remote for volume control. Any tips or experiences? Yeah, but I mean that different TV (and other appliance) brands have different codes of IR signals, say a Sony remote control won't work with a Samsung TV. On your Siri Remote or Apple TV Remote, press or to turn the volume up or down. The rest of the buttons work. Any suggestions?? To start the conversation again, simply Apple's implementation of CEC volume control is fine. If you can't control your TV or receiver with your Apple TV Remote - Apple Support. The Samsung article from bgmeek was not helpful nor relevant. User profile for user: Keep your Apple TV connected to power till the process is complete. Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV . May 23, 2022 1:19 PM in response to bgmeek. Apple TV Volume Stopped Working. I have the HDMI 2.1 in the #1 slot and made sure LG HDMI-CEC is on. Do the troubleshooting: turn on HDMI CEC, enable all audio and power options. I can't control the volume via my iPhone's volume buttons while it works well with the physical remote. I have even changed hdmi cords and ports . If your remote still isn't working as expected, try restarting your remote. Still it has been working for months until there was a tvOS update. TVs without IR receptor wouldnt be compatible for this feature (e.g. If the Volume button is dimmed, use the volume button on the remote that came with your television. If this doesn't seem to fix the problem, try plugging in your Siri Remote via the port at the bottomto charge for at least two hours. I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. I really dont like Samsung and I tend to blame them first, but as I kept my soundbar from going online and updating the issue has to be on the Apple side. When it prompted that I press and hold the + for volume I did so and it read it correctly. There are 3D printable cases that hold Apple TV remotes and AirTags that you may want to check out if you are prone to losing them. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of A forum where Apple customers help each other with their products. Same with - and mute. Go the Home screen on Apple TV and select Settings > Video and Audio > Audio Output. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of This can be done by installing the Remote Control for Apple TV app on your Mac. Apple may provide or recommend responses as a possible solution based on the information The TV settings have not changed from when it was all good. ask a new question. shiny334, User profile for user: Step 2: Check the batteries. The Volume Controls don't work for the soundbar if I use the Apple TV remote. SettingRemotes and Devices[ ] Volume Control. Suddenly my Apple TV Siri remote doesnt work. Turn on HDMI ARC or eARC. I have the same setup and the same problem. I got a second ATV (4K 1st Gen) connected to a Sony soundbar and TV and switched it with my main ATV (4k 2nd Gen). When I press the volume or mute buttons I can see the LED on the Apple tv blinks Fairfield, Iowa 52556, USA If Your Apple TV remote Volume Control is Still not Functioning Correctly, use the following steps to solve the audio issue. User profile for user: Step 1: Set the volume control option on your Apple TV remote manually. Primary phone: (641) 472-6330, Rachel Needell is a Feature Web Writer at iPhone Life, a published poet, and a longtime Apple enthusiast. As a result, the new Apple TV is compatible with both the Siri Remote and the classic IR remote control. Want to know more about us? The reason I'm using this hub is because my TV REFUSES to recognize my soundbar at all. May 13, 2022 12:25 PM in response to @Anthony. If you need assistance, contact the TV maker or go through the instruction manual. 127,075 points. tvOS 14.7 has been out for 44 days, and the automatic updates have some spread, but generally not 6 weeks (unless the unit was turned off for all of the past 5.5 weeks). Hi Ap2837, Thank you for participating in the Apple Support Communities. Make sure that the remote is about three inches from the Apple TV. this option also allows for control of volume via iOS Apple TV remote. Los Angeles, CA. Copyright 2020 A forum where Apple customers help each other with their products. Source Update 4 (Dec. 27, 2022) ask a new question. And in my remote on my iPhone I was able to use my bottoms on my phone to control the volume Aswell. No updates installed on the soundbar in the meantime, May 23, 2022 10:41 AM in response to baeda_. We will introduce you to various essential apps and tools to protect your data, identity, and devices. To start the conversation again, simply Rudegar, Apple TV remote works but does not control the volume. NOTE: Performing a Factory Reset may also help resolve the issue. I went to settings and added a new device for tv volume. Also I guess that as long as the native remote control does control the volume, my TV is compatible with this feature. Is there a way we can report this issue to Apple? Volume control via CEC is only supported on receivers, and it will require that the device be connected directly to it. only. After the process is complete, your Apple TV not playing sound will be fixed. any proposed solutions on the community forums. Thankfully, it's pretty simple to fix once you know the steps. First off, check the TV volume control to ensure that the volume is set to the lowest or in mute mode. Preface: I've got my Apple TV connected to an HDMI hub/switch that supports 4k60fps and ARC. To start the conversation again, simply On your TV, switch to another HDMI source, like an Xbox console or Blu-ray player, and then switch back to the HDMI source with your Fire Stick. Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver. Wait while your remote restarts. Then wait 5 to 10 seconds for a Connection Lost . Make sure to do the full reset of the remote as described in here: If your Apple TV remote isn't working - Apple Support. mikereed36, call If your remote is paired but the volume control still isn't working, try restarting your Apple TV. These updated too me close to an hour (I had to reconfigure all my past settings on my tv). Release the buttons. Step 3: Head to Apple Settings . The standard Apple TV remote and iPhone/Siri remotes behave the same way. Check Sound Settings (Volume Settings) Check your iPhone's volume settings (sound settings) to make sure that volume buttons aren't disabled. Also, make sure the batteries you are using on the remote arent too old or defective, in which case you would need to purchase new batteries. Go to Settings > Remotes and Devices > Volume Control on your Apple TV 4K or Apple TV HD. A forum where Apple customers help each other with their products. If your speakers aren't showing, select Add Equipment from the Equipment Control menu.
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